Refund policy

REFUND POLICY:  Terms and Conditions Part 1 of 4

 

EMAIL: Onyxskincareline@gmail.com     or

MAIL:  5500 N. BAILEY AVE, UNIT 1514, AMHERST, NY  14226                                                                                 

Agreement between user and WWW.ONXYSKINCARELINE.COM

Due to COVID-19 we can not take any returns only exchanges only which must be approved by office.  Contact us by clicking here for any questions, etc.: CONTACT US   International packages may take longer for delivery.  All products will have a secure PRODUCT TAMPERING SEAL to insure the safety of all our products and option of insuring your package.  We are not responsible for any packages that are damaged while in route to its assigned destination, so we advise you to purchase delivery insurance offered by your mail carrier.   We strongly advise that you purchase insurance for all packages.

Welcome to WWW.ONYXSKINCARELINE.COM website (the “Site”) is comprised of various web pages operated by ONYX SKIN CARE LINE, LLC. WWW.ONYXSKINCARELINE.COM is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of WWW.ONYXSKINCARELINE.COM constitutes your agreement to all such terms. Please read these terms carefully, and keep a copy of them for your reference.

WWW.ONXYSKINCARELINE.COM is an E-commerce site

WWW.ONXYSKINCARRELINE.COM is an online trademarked beauty supply brand for women and men. We specialize in organic non-animal tested ingredients to create our cleanser, creams and lotions that is geared to give you an your entire body an ageless appearance.  

Electronic Communications

Visiting WWW.ONYXSKINCARELINE.COM or sending emails to ONYXSKINCARELINE@GMAIL.COM or any of it's SOCIAL MEDIA PAGES mentioned or not constitutes electronic communications. You consent to receive electronic communication and you agree that all agreements, notices, disclosure and other communications that we provide to you electronically, via email and on the site, satisfy any legal requirement that such communications be in writing

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You acknowledge that WWW.ONYXSKINCARELINE.COM is not responsible for third party access to your account that results from theft or misappropriation of your account. ONYX SKIN CARE LINE and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

ONYX SKIN CARE LINE does not knowingly collect, either from online or offline, personal information from persons under the age of thirteen. If you are under 18 you may use WWW.ONYXSKINCARELINE.COM only with permission of parent or guardian.

Cancellation/return policy 

Returning Merchandise
Due to Covid-19 we are not accepting returns only store credit until further notice.  If you are not satisfied with our products, you may request a return for the items purchased, a full or partial refund depending on the situation. Returns are accepted with our authorization only. You must send inquiry for return within 7 days after receiving purchased item(s). Products must not be damaged or open in order to get a full refund once refunds are accepted in the future. In order to process a return, an email has to be made to our office at: ONYXSKINCARELINE@GMAIL.COM the email must contain the following:

Copy of Sales Receipt, Return of unused Portion (as of now picture of unused portion -until further notice)
Reason for return: (In a few words explain the problem).  There will be a 15% restocking fee plus any additional postage that was spent by our company to send package.  

The return request has to be within 7 days of receipt of goods.  Refused, returned, unclaimed, undelivered orders or merchandise returned due to customer’s or postal delivery error(s) and/or dissatisfaction are subject to 15% restocking fee in addition to all freight charges.  If you are an Wholesaler or International Wholesaler of our products there are NO refunds given.  We advise that you buy shipping insurance to guarantee the safety of the product.  We are not responsible for any broken bottles or product, lost, stolen, misdirected or incorrectly shipped or received for any reason mentioned or not.  There are NO monetary refund(s) on samples package(s) for any reason mentioned or not.  However, we will go the extra mile to satisfy and defect or dissatisfaction the best we can.  Orders can not be cancelled in order to take advantage of a Promotional Sale for no reason.

Ordering Process:

STANDARD SHIPPING may be free for orders  during promotional ads or charges set by shipping and delivery services such as the USPS, etc..  Unfortunately, orders shipping to Alaska and Hawaii are ineligible for this promotional discounts during or after any promotional campaigns.  Shipping company usage is at our discretion.

Please use the notice below to estimate standard shipping and handling charges based on the pre-tax value for orders.ONYXSKINCARELINE.COM ships via USPS to US addresses only. Our express shipping does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. Standard shipping charges apply. Orders shipping to Alaska, Hawaii, U.S. Territories take 6-8 days. We do ship outside of the U.S. However, the shipping fees are at the expenses of the buyer in its entirety. Contact your local USPS for shipping rates.