ONYX SKIN CARE LINE does not knowingly collect, either from online or offline, personal information from persons under the age of thirteen. If you are under 18 you may use WWW.ONYXSKINCARELINE.COM only with permission of parent or guardian.
If you are not satisfied with our products, you may request a return for the items purchased, a full or partial refund depending on the situation. Returns are accepted with our authorization only. You must send inquiry for return within 7 days after receiving purchased item(s). Products must not be damaged or open in order to get a full refund. In order to process a return, an email has to be made to our office at: ONYXSKINCARELINE@GMAIL.COM the email must contain the following:
Copy of Sales Receipt, Return of unused Portion (as of now picture of unused portion -until further notice)
Reason for return: (In a few words explain the problem). There will be a 15% restocking fee plus any additional postage that was spent by our company to send package.
The return request has to be within 7 days of receipt of goods. Refused, returned, unclaimed, undelivered orders or merchandise returned due to customer’s or postal delivery error(s) and/or dissatisfaction are subject to 15% restocking fee in addition to all freight charges. There are NO monetary refund(s) on samples package(s) for any reason mentioned or not. However, we will go the extra mile to satisfy and defect or dissatisfaction the best we can.
STANDARD SHIPPING is free for orders of fifty Dollars and Zero Cents ($50) or more, unfortunately, orders shipping to Alaska and Hawaii are ineligible for this promotion. Free Shipping offer is valid on orders containing full price product shipped in the continental United States and applies to Standard Ground shipping orders only. Previous purchases are not eligible for adjustments.
Please use the notice below to estimate standard shipping and handling charges based on the pre-tax value for orders.ONYXSKINCARELINE.COM ships via UPS to US addresses only. Our express shipping does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. Standard shipping charges apply. Orders shipping to Alaska, Hawaii, U.S. Territories take 6-8 days. We do ship outside of the U.S. However, the shipping fees are at the expenses of the buyer in its entirety. Contact your local USPS for shipping rates.
Orders may take up to 3-5 full business days to be processed, picked and packed before they are shipped. Please allow an additional 7 to 10 business days for your order to arrive. We are not responsible for any errors that any shipping company make. It is optional when you order to insure you package.
UPS 2nd Day orders and Next Day orders must be received by 2 PM EST to ship the same day. Otherwise, your purchase will ship out the next business day.
Further, All purchased Gift Cards are final sale and there are NO refunds given for any reason mentioned or now. Purchases must be made and no cash balances are given. Gift Cards are good for two (two) calendar years from the date of purchase and ends on the last day of the second year at 12:01 am.
Advertising and Promotions - At no times mentioned or not shall any PROMO CODES, DISCOUNTS, ADVERTISEMENTS or any type of sales advertised, mentioned in print of any kind shall be redeem for any type of monetary funds. Discount is only given when certain criteria is met. For explanation or terms for any sales/advertisement discount please contact our office via email.
Any and all promotions are given a discount code and a minimum purchase or a percentage in which you will be discounted from the retail or sale price that is listed. The code/percentage will be good for a full three months after the holiday has ended, even if it falls into the next year and then it will expire. Never can a discount or promotional code be redeemed for cash. All other terms and conditions listed applies for returns, etc.
Guarantee Quality We We guarantee the quality of any of our product for at least one year from purchase or we will replace the item of defected without any cost to you. However, the cost of shipping the product to us will be your responsibility but we will return your merchandise at no cost to you. Further, we will not be responsible for any company keeping our products on their shelves past the expiration date. Proof of receipt will be required. That is our 100% guarantee!
Authorized returns will be refunded a full amount of merchandise to your original account as soon as we get the returns from you and only once a written statement is given by the discretion of the company. If you prefer to have a store credit, it will be applied to your next order. See Cancellation and Return Policy Terms for refunds/store credit for further information that applies.
Gift Certificate (Cards) and/or Promo Code Discount
The above may be used to purchase items that are on sale or posted for clearance. Any purchased Gift Certificates (Cards) may be combined with any promotional discounts, so as longs as the minimum requirement of a total purchase of $100 in merchandise has been purchased at the time of check out. Further, Promotional Code Discounts can not be combined with any other sales, etc. mentioned or not and must meet the minimum requirement of purchasing a minimum of $100 at the time of check which ever is noted by the website at the time of check out. No exceptions. All returned items will be subjected to the Terms and Conditions listed under Terms and Conditions. No monetary funds shall be given at the time of for any Promotional Discounts. Gift Certificates (Cards) are good for six (6) month after date of purchase. Otherwise, after six (6) months any unused Certificates/Cards shall be forfeited in its entirety. It can not be redeemed or returned for cash no exceptions.
Links to third party sites/Third party services
WWW.ONYXSKINCARELINE.COM may contain links to other websites (“Linked Sites”). The linked sites are not under the control of WWW.ONYXSKINCARELINE.COM and is not responsible for the contents of any linked site, including without limitation any link contained in a linked site, or any changes or updates to a linked site. WWW.ONYXSKINCARELINE.COM is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by WWW.ONYXSKINCARELINE.COM of the site or any association with its operators.
Certain services made available via WWW.ONYXSKINCARELINE.COM are delivered by third party sites and organizations. By using any product, service or functionality originating from the WWW.ONYXSKINCARELINE.COM domain, you hereby acknowledge and consent that WWW.ONYXSKINCARELINE.COM may share such information and date with any third party with whom WWW.ONYXSKINCARELINE.COM has a contractual relationship to provide the requested product, service or functionality on behalf of WWW.ONYXSKINCARELINE.COM users and customers.
Whole-Sale Company's and Independent Sale's Agents
You are an "independent" retailer and will not be considered an employee of ONYX SKIN CARE LINE, LLC. You are responsible for your own filings of federal, state, city taxes mentioned or not. Further, it is agreed by all parties that once you sell our product you agree to the terms mentioned below.
Our District Manager, in your area has the right to visit your establishment just confirmed the pricing, discounts, etc. for our product rules are being adhere to without notice. We will only view in a professional manner. We will not speak with or solicit any clients that may be present. As a courtesy you will get 25% off your first stocking purchase order if you do not meet the minimums listed below. Thereafter, you will get the wholesale discount based on the amount you order as listed below.