ONYX SKIN CARE LINE does not knowingly collect, either from online or offline, personal information from persons under the age of thirteen. If you are under 18 you may use WWW.ONYXSKINCARELINE.COM only with permission of parent or guardian.
Due to Covid-19 we are not accepting returns only store credit until further notice. If you are not satisfied with our products, you may request a return for the items purchased, a full or partial refund depending on the situation. Returns are accepted with our authorization only. You must send inquiry for return within 7 days after receiving purchased item(s). Products must not be damaged or open in order to get a full refund once refunds are accepted in the future. In order to process a return, an email has to be made to our office at: ONYXSKINCARELINE@GMAIL.COM the email must contain the following:
Copy of Sales Receipt, Return of unused Portion (as of now picture of unused portion -until further notice)
Reason for return: (In a few words explain the problem). There will be a 15% restocking fee plus any additional postage that was spent by our company to send package.
The return request has to be within 7 days of receipt of goods. Refused, returned, unclaimed, undelivered orders or merchandise returned due to customer’s or postal delivery error(s) and/or dissatisfaction are subject to 15% restocking fee in addition to all freight charges. If you are an Wholesaler or International Wholesaler of our products there are NO refunds given. We advise that you buy shipping insurance to guarantee the safety of the product. We are not responsible for any broken bottles or product, lost, stolen, misdirected or incorrectly shipped or received for any reason mentioned or not. There are NO monetary refund(s) on samples package(s) for any reason mentioned or not. However, we will go the extra mile to satisfy and defect or dissatisfaction the best we can. Orders can not be cancelled in order to take advantage of a Promotional Sale for no reason.
STANDARD SHIPPING may be free for orders during promotional ads or charges set by shipping and delivery services such as the USPS, etc.. Unfortunately, orders shipping to Alaska and Hawaii are ineligible for this promotional discounts during or after any promotional campaigns. Shipping company usage is at our discretion.
Please use the notice below to estimate standard shipping and handling charges based on the pre-tax value for orders.ONYXSKINCARELINE.COM ships via USPS to US addresses only. Our express shipping does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. Standard shipping charges apply. Orders shipping to Alaska, Hawaii, U.S. Territories take 6-8 days. We do ship outside of the U.S. However, the shipping fees are at the expenses of the buyer in its entirety. Contact your local USPS for shipping rates.